Privacy Policy

Information We Collect

We collect personal information such as your full name, address, email, date of birth, phone number, and identification details like ID or passport copies for verification. We also gather financial information including bank details and source of wealth data to comply with anti-money laundering (AML) requirements. Additionally, we collect usage data, device information, and gaming activity to provide our services. This information is collected when you register, deposit, or interact with our platform.

How We Use Your Information

We use your information to provide and manage your account, process deposits and withdrawals, and deliver personalised gaming experiences. It enables us to verify your identity, prevent fraud, and comply with legal obligations such as AML and responsible gambling requirements. We also analyse usage data to improve our services, detect criminal activity, and support business operations like risk modelling. Your data may be retained as necessary to meet regulatory and tax requirements.

Information Sharing

We share your information with trusted third-party service providers, such as payment processors and hosting services, under strict contracts ensuring data security. Disclosure occurs if required by law, regulators, or law enforcement for AML, fraud prevention, or legal obligations. We never sell your personal data and only share the minimum necessary information with safeguards in place.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access or disclosure. Regular security audits and staff training ensure compliance with industry standards. We retain data only as long as necessary for legal, regulatory, or business purposes, after which it is securely deleted. In the event of a data breach, we will notify affected users and regulators as required by law.

Your Rights

Under the Australian Privacy Principles, you have rights to access, correct, or update your personal information by contacting us. You may request deletion of your data where it is no longer needed, subject to legal retention obligations. We respond to such requests promptly and free of charge unless excessive. If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These include essential cookies for security and optional analytics cookies, which you can manage via our cookie consent tool. For details, refer to our Cookie Policy.

Contact Us

For privacy concerns or to exercise your rights, contact our Data Protection Officer.

Email: [email protected]